Centering client voice: making patient experience a core part of Family Planning policy work
This is the last post in a series of three posts.
From measuring experience to improving care: putting person-centered data to work
This is the second in a series of three posts. Please stay tuned for the last post that unpacks the purpose of this work furt...
Family Planning Only Person-Centered Contraceptive Counseling Survey
This is the first post in a series of three. Stay tuned for the next two that further unpack the purpose of this work.
Service without borders: nursing, equity, and disaster response
For Lisa Little, service has always been more than a job, it’s a calling.
2025 client survey results: Apple Health (Medicaid) keeps delivering for Washingtonians
The biennial client survey results are in and Apple Health (Medicaid) clients continue to report high satisfaction with their...
Avoiding medical debt through Apple Health retroactive coverage
Like many young adults entering a new chapter of life, Alex, 22, faced unexpected hurdles. After starting a new job, Alex was...
How Apple Health helped take fear out of medical emergencies
Heather received emergency surgery last year to remove her gallbladder and found peace knowing medical bills wouldn’t fall on...
60 years of Medicaid: A legacy of care in Washington State
To recognize Medicaid’s 60th anniversary on July 30, we asked a few staff at the Washington State Health Care Authority (HCA)...
Doula benefit provides support and an advocate
Washington Apple Health (Medicaid) covers birth doula services. Learn how this new benefit helps improve health equity in Was...
Apple Health is Medicaid: What you need to know
If you live in Washington State and qualify for Medicaid, you might know it by another name—Apple Health.
Apple Health coverage provides ‘grandfamily’ increased security and peace of mind
Izaak, a 12-year-old middle school student in Spokane, loves to travel and has often told his grandmother, Sandra, he wants t...
Shining a spotlight on HCA’s sign language interpreter services
When Washington Apple Health (Medicaid) providers offer care to patients who use sign language to communicate, they partner w...
Enjoying retirement in good health, through Apple Health.
When Cassandra arrived in Washington for her retirement, she was glad to be away from the cold weather of Alaska and be close...
Making health a priority through routine care and life planning
Going through the COVID-19 pandemic without insurance and stable housing, Gregory was unable to prioritize his health. Not on...
Client receives long awaited health treatments after being unemployed
John used to be covered under his employer’s health insurance. When the COVID-19 pandemic began, he lost his employment and s...
Family receives routine care visits with no financial stress
Not having health insurance was a stressor for Gloria and her family. Her health insurance was not consistent and depended on...
Telehealth services increase equitable outcomes
There aren’t many providers who specialize in assistive communication technology like Donna Cole Wilson. The Seattle-based sp...
Parent feels secure with Apple Health coverage during unexpected life changes
Before Apple Health (Medicaid), Bella didn’t view herself as someone who would get sick and need to worry about health insura...
Apple Health customer services team works together to help client access dental services
When clients and providers connect with Washington Apple Health (Medicaid) customer service, trained staff are there to answe...
Apple Health saved us money and helped build our business
Tara’s family loves the outdoors and all things Northwest. Staying healthy and safe is always on her mind, especially with a ...
Covered so she can care for herself and others
In the past year, Amy learned no matter your job or how well you plan, you never know when you’ll need extra help. “I couldn’...
The greatest gift is medical coverage for you and your family
When Elizabeth and her family moved to Washington, their first jobs didn’t provide medical insurance and they weren’t sure ho...